FAQ - Ayoun 🧿

Orders and Delivery

📌 How long does it take to process an order?
Our processing times are 2 to 7 business days for shipments to Europe.
📦 97.66% of our orders are shipped within 5 business days and over 50% within 3 business days .

For orders outside Europe , delivery can take up to 25 working days depending on the destination and carrier.

📌 When will my order arrive?
Delivery time depends on the shipping method chosen and our transport partners.
You will find the exact details in your order confirmation email, however the delivery tracking email may take up to 48 hours to update with the logistics transport systems.

📌 How do I track my order?
Once your order has been shipped, you will receive a confirmation email containing:
✅ Your tracking number
✅ A link to track your order in real time

If you can't find this email, please consider checking your spam folder .

Modifications and Returns

📌 How can I modify an existing order?
You can modify your order while it is still being processed .
📩 Contact us quickly at Ayounonyou@gmail.com to request the modification.
⚠️ If your order has already been shipped, no changes can be made.

📌 What is your return policy?
We only accept returns in the event of a manufacturing defect .
❌ Returns for change of mind, size or color are not accepted.
For more information, see our Return and Refund Policy page.

Shipping and Payment

📌 Do you ship internationally?
Yes, we ship worldwide .

📌 What payment methods do you accept?
We accept payments via:
💳 MasterCard, Visa, American Express
💰 PayPal

About Ayoun

📌 Where are you located?
Our head office is based in Dubai, United Arab Emirates (UAE).